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Panier Bleu | Proactio
Consumer rights

Reimbursement of Panier Bleu gift cards

In light of recent business developments, Le Panier Bleu has decided to shut down.

As part of the process of liquidating the company, Le Panier Bleu mandated Raymond Chabot Grant Thornton and its subsidiary Proactio to set up a program to reimburse unused balances on gift cards still in circulation.

CLAIM PERIOD IS NOW CLOSED

I have questions on a claim I submitted

Panier Bleu gift cardholders had to complete the online claim form, before Augest 31st, to apply for a refund of their unused gift card balance.

If you have questions on a claim form submitted before Augest 31st, contact Proactio by e-mail at panierbleu@proactio.ca or by phone at 1-844-967-3710.

Who is eligible for a gift card refund?

This refund process for unpaid balances was open to gift cardsholders. In other words, if you purchased a gift card and gave it to a family member or friend, this person was able to claim.

What happens after I have filled out the form?

You should have received an e-mail confirming your refund request, indicating the amount of the balance that will be paid to you by Interac transfer. Check your junk mailbox if you haven’t received a confirmation e-mail within an hour of submitting your online form.

If you are not sure whether your form has been submitted, please contact us:

E-mail: panierbleu@proactio.ca

Toll-free: 1-844-967-3710

When will I receive my refund?

Your unused gift card balance will be reimbursed November 1, 2024, by Interac transfer to the e-mail address you provide on your form.

You will receive an e-mail in the days before the transfer.

NOTE: Considering the administrative fees associated with an Interac transfer, if your balance is $5.00 or less, we will make a donation equivalent to your balance to the Sainte-Justine CHU Foundation. If you filed a claim and would prefer a refund of your unused balance of $5.00 or less, please contact us by e-mail at panierbleu@proactio.ca or at 1-844-967-3710.

For any questions related to this file, please contact us:

1-844-967-3710 panierbleu@proactio.ca