Hair care
On October 6, 2025, the Superior Court of Quebec authorized a class action solely for settlement purposes against Olaplex, Inc., Olaplex Holdings Inc., and Sephora Beauty Canada Inc. (collectively, the “Defendants”) in connection with the sale of the former formula of Olaplex’s No. 3 Hair Repair Perfector containing a specific ingredient, butylphenyl methylpropional.
A Settlement Agreement, without admission of liability by the Defendants, was reached between the parties, and approved on November 26, 2025, by the Superior Court of Quebec.
Criteria to be met to be a Settlement Class Member
- You purchased at least one (1) bottle of Olaplex’s No 3 Hair Repair Perfector;
- From the Defendants;
- Between March 1, 2019, and August 31, 2022;
- By providing a billing address in the province of Quebec at the time of that purchase.
What does the settlement agreement provide for?
Under this settlement, the Defendants will offer each Settlement Class Member a choice between two forms of compensation:
1. A free product: A 100 ml bottle of Olaplex No. 3 Hair Repair Perfector shipped to their last known home address;
This is the default compensation.
Class Members may update their residential address by clicking on the secure link sent to them by email or by using the Product Distribution Form (Schedule E).
OR
2. A $20.00 Interac e-transfer.
Settlement Class Members who wish to receive an Interac e-Transfer must click on the secure link they will receive by email or, alternatively, complete the E-Transfer Distribution Form (Schedule F), by the February 27, 2026 deadline.
In addition to the compensation, the Defendants have agreed to pay the settlement costs, including the attorneys’ fees and disbursements of the class, as well as the settlement administration costs. These amounts are paid in addition to and separately from the compensation offered to Settlement Class Members.
How do I choose to receive an Interac e-transfer?
If you meet the criteria to be a Settlement Class Member, on January 13, 2026, you received an email containing a secure clickable link to:
- Elect to receive an Interac e-Transfer instead of a free product;
- If necessary, update your information to provide the email address at wich you prefer to receive the Interac e-Transfer or your updated residential address to receive the free product.
We invite you to click on your secure link to choose to receive an Interac e-Transfer and, il applicable, to update your email, by the February 27, 2026 deadline.
Alternately, you may also send us the Product Distribution Form (Schedule E) or the E-Transfer Distribution Form (Schedule F), depending on your choice of compensation, to the email address soincheveux@proactio.ca, by the February 27, 2026 deadline.
When will compensation be distributed?
The period to update your information and elect to receive an Interac e-Transfer instead of the free product is 45 days, beginning on January 13, 2026, and ending on February 27, 2026.
After the end of this period, distribution of the free products and the Interac e-Transfers will begin.
Free products will be shipped and Interac e-Transfers will be sent within 60 days of the end date of the period during which you could update your information and elect to receive an Interac e-Transfer.
Each Settlement Class Member will be compensated only once and no other compensation will be offered.
More information
If you haven’t found the answer to your question, please consult the Frequently Asked Questions.
Documents
Judgment approving the distribution of pre-authorization notices and authorizing the class action for settlement purposes Notice to members Settlement agreement Exclusion form (Schedule A) Product Distribution Form (Schedule E) E-Transfer Distribution Form (Schedule F)For any questions relating to this case, please contact us at:
450-969-9926 1-844-967-3705 soincheveux@proactio.caFrequently asked questions
