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Consumer rights

Hair care

Ohayon v. Olaplex inc. et als

On October 6, 2025, the Superior Court of Quebec authorized a class action solely for settlement purposes against Olaplex Inc., Olaplex Holdings Inc., and Sephora Beauty Canada Inc. (collectively, the “Defendants”) in connection with the sale of the former formula of Olaplex’s No. 3 Hair Repair Perfector containing a specific ingredient, butylphenyl methylpropional.

A settlement agreement, without admission of liability by the Defendants, was reached between the parties, subject to approval by the Superior Court on November 25, 2025.

Criteria to respect

  • You purchased at least one (1) bottle of Olaplex’s No 3 Hair Repair Perfector;

  • From the Defendants;

  • Between March 1, 2019, and August 31, 2022;

  • By providing a billing address in the province of Quebec at the time of that purchase.

What does the settlement agreement provide for?

If the settlement agreement is approved, the Defendants will offer each member of the affected group a choice between two forms of compensation:

1. A free product: A 100 ml bottle of Olaplex No. 3 Hair Repair Perfector shipped to their last known home address;

This is the default form.

Members may update their residential address using the Product Distribution Form (Schedule E).

OR

2. A $20.00 Interac e-transfer.

Members who wish to receive a wire transfer will need to complete the E-Transfer Distribution Form (Schedule F).

→ Please do not fill out any forms at this stage, as the settlement agreement is still subject to court approval.

In addition to the compensation, the Defendants have agreed to pay the settlement costs, including the attorneys’ fees and disbursements of the class (C$255,000 plus taxes and subject to court approval), as well as the settlement administration costs. These amounts are paid in addition to and separately from the compensation offered to class members.

Settlement Agreement Hearing

The settlement agreement must be approved by the Superior Court of Quebec.

The settlement agreement approval hearing will take place on November 25, 2025, at 9:30 a.m. in Room 2.08 of the Montreal Courthouse (1 Notre-Dame Street East, Montreal, Quebec H2Y 1B6).

→ Members are not required to attend the hearing in order to benefit from the settlement agreement.

Your presence at this hearing is not mandatory. You may, however, attend the hearing in person, or virtually via the following link: Teams links to commercial, civil, and family courtrooms at the Palais de justice de Montréal.

A new notice will be published at the time of the final judgment on the approval of the settlement agreement. The class action website will also be updated to reflect any new relevant information.

Your options regarding this class action

1. I wish to be part of this class action

You are automatically included in this class action if you meet the criteria described above. You do not need to take any action at this time.

 

2. I do not wish to participate in this class action

Exclusion means that you will not benefit from the settlement agreement negotiated in this class action.

Therefore, if you choose to exclude yourself:

• You will not receive the compensation that will be paid to the members of the group covered by the settlement agreement;
• You will not be able to comment on or object to the settlement agreement;
• You may sue the Defendants personally at your own expense within the time limits prescribed by law.

To exclude yourself, please take one of the following actions no later than November 14, 2025:

→ Send the opt-out form completed and signed by mail to the following address:

Greffier de la Cour supérieure du Québec
Clerk of the Superior Court of Quebec
Montreal Courthouse
(Ohayon v. Olaplex, Inc., et al., File No. 500-06-001178-223)
1 Notre-Dame Street East, Suite 1.120
Montreal, Quebec H2Y 1B6

OR

→ Send the completed and signed opt-out form by email to the class counsel listed below, who will file it for you:

Me Joey Zukran / Me Léa Bruyère
Email : jzukran@lpclex.com

Requests received after the deadline will not be considered. You will be bound by the terms of the settlement agreement, including the release clause.

 

3. I wish to object to the settlement agreement or comment on it

To comment on the settlement agreement or raise an objection at the settlement agreement approval hearing, you must follow the procedure described below:

1. Prepare a written document containing the following information:

• The type of case and the class action case number: Ohayon v. Olaplex, Inc., et al., S.C.M. No. 500-06-001178-223;
• Your full name and current address, phone number, and email address (and the email address associated with the purchase of the product bottle(s) if different);
• The reasons for your objection to the settlement agreement or any comments you wish to make about it;
• The name and contact information of your attorney, if applicable (you may object to the settlement or comment on it without a lawyer. If you wish to be represented by a lawyer, you may hire one at your own expense); and
• Confirmation of your intention to attend the settlement approval hearing.

2. Send this written document to the class counsel at the address below no later than November 14, 2025:

Me Joey Zukran / Me Léa Bruyère
LPC Avocats
276 Saint-Jacques Street, Suite 801
Montréal (Québec) H2Y 1N3

If, despite your objection or comments, the settlement agreement is approved, you may still receive compensation in accordance with the settlement agreement if you are eligible.

More information

For more information, please read the detailed notice to class members.