Our services
At Proactio, a subsidiary of Raymond Chabot Inc. we work in close collaboration with the parties to a file to propose pragmatic, efficient solutions tailored to the situation. You’ll benefit from the experience and credibility of Quebec’s largest professional services firm for trust account administration and management, as well as the experience of Mtres Gagné and Dagenais-Lespérance in designing claim protocols, processes and databases. You’ll combine credibility and experience!
We can be involved at every stage of a class action, notably:
- As soon as we have the authorization, to provide for an effective dissemination plan and notice campaign following a judgment authorizing a class action;
- On the merits, to survey individuals registered with counsel, assess the size of the class or quantify the amounts at stake;
- During negotiations of an agreement or following an agreement in principle to facilitate and optimize the entire claims process.
From designing publication plans or processes
to claims administration,
we are your partner of choice.
Our services are more fully described below:
Drafting claims protocols
We can help you design and draft a claims protocol to make the process more efficient, and thus reduce the costs associated with administration. This service is offered both in the context of collective actions and other claims process mandates. In fact, we can analyze the situation and sometimes even suggest an alternative method which, in terms of administration, could have a significant impact.
Additionally, the claim form and different documents that the claimants will have to complete should not be overlooked. These documents, as well as the protocol, will have a major impact on the process’s efficiency. As process and communication experts, we can also guide you in this regard.
Administering claims
Our availability and ability to adapt to your needs make us the ideal partner to complete, plan and administer the claims process.
In addition, we are experts in trust account management. We have developed an internal control process to limit the risk of fraud and embezzlement without compromising efficiency and performance.
You can be confident that both you and claimants will be supported with professionalism, empathy and attention to detail.
Developing a publication plan and dissemination of notices
Leveraging our traditional and digital media knowledge and public relations experience, we will develop and implement effective visibility campaigns for maximum outreach.
Proactio is the proud owner of a short code for large-scale SMS campaigns. We can deliver thousands of messages in a short timeframe.
Guided by our managers, our experienced marketing team will ensure the visibility of your file to reach the target audience as effectively as possible.
In the context of class actions, we can also draft the content of notices to members and adapt them to the various means of dissemination in accordance with the Code of Civil Procedure.
Setting up of call centers
We have solid knowledge in implementing and improving call centre management. We have a high-performance phone system, allowing us to offer practical functionalities available on demand, such as recording calls, identifying responding agents, or monitoring the number of answered and lost calls, wait times, call origin, follow-up on lost calls, etc.
In addition, our team is trained in telephony, client contact and communication. We will ensure that our team is trained on the specifics of your case, whether it is about the trauma experienced by the class members or simply regarding the more complicated subject matter of the case.
Creation of systems to manage class members’ information and documents
Collecting subscriptions from individuals who believe they may be part of a class action or who are simply interested in receiving updates, requires an organized and safe system in place.
If your firm is spearheading a class action, but does not have a system in place to manage subscriptions, documents sent by class members, or communications with people interested in the class action, we can help you implement a solution tailored to your needs and resources.
We also offer the services of our specialized telephony team to provide class members with the opportunity to ask questions about the class action and new developments in the file.
Evidence management and access to information requests
We can help you securely manage documentary evidence received from opposing parties or from class members.
We also offer our services to help you build your case. We can submit access to information requests on behalf of class members, which will be stored in an organized information management system.
Assessing damages and expert’s testimony
We can assist you in various ways in quantifying the damages suffered by the class members:
- Performing preliminary quantification calculations;
- Researching and analyzing financial data to quantify financial damages;
- Calculating the distribution or division of damage amounts between members;
- Preparing an expert report quantifying the damages;
- Testifying in court. Our professionals are in fact recognized in court as expert witnesses.
Creating websites or databases with the highest cybersecurity standards
Our team takes the protection of personal information seriously. Appropriate safeguards are in place to ensure compliance with applicable privacy laws. This will ensure the proper use and legitimate handling of the personal information of class members we are collecting for you.
Considering the personal nature and amount of information necessarily gathered in class actions, our expertise in these matters is essential to protect you and the class members.